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Telefonía IP cloud para empresas

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Ahorro Voip centralita Barcelona

Sistema de telefonía inteligente de voz sobre IP
Centralita virtual Telefonica Barcelona
Cloud Contact Center - Nectar Company
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CONTACT Leader platforms for massive sending and receiving of phone calls.
WHAT IS IT
HOW IT WORKS
USE CASES
ADVANTAGES
FUNCTIONALITIES
PRICES

CONTACT
CENTER

Nectar Contact Suite is placed as one of the leader platforms in contact market for massive phone calls sending and receiving. A tool that gives the needed tools to grant the maximum production and satisfaction.
Nectar Suite gives to any call center the latest trending contact tools like multichanneling or gamification. Conceived for sending and receiving, even from remote locations, with teleworking options, multiple languages or agent specific criteria options. Of course embeddable with any market CRM/ERP even without any phisical terminal for their use.

NECTAR CONTACT SUITE MODULES

AGENT MODULE

ACD MODULE

MONITORIZATION MODULE

MAINTENANCE AND ADMINISTRATION MODULE

CONTACT
CENTER

Nectar Contact Suite allows to manage and control in real time all of your call center useful information: how many agents are performing calls or writing, in what moment of their work or rest they are and get ROI (Return On Investment) statistics.

CHARACTERISTICS

EFFICIENT

Allows you to simultaneously work in voice, instant messaging, e-mail, social networks, web sites

MULTIDISCIPLINARY

You can view the customer contact history, their personal data and also register and manage new contacts whithout screen changing

PRODUCTIVE

Allows you to know the progress in your daily and global objectives through graphics

CALL CENTERS

Call Centers wants to benefit from IP calling advantages and implement new trends from contact sector: gamification, multichannel, etc.

AFTER SALES SUPPORT SERVICE

Enterprises with after sales support services that wants to professionalize to the maximum with the final customer.

DESLOCALIZED PLATFORMS

Deslocalized platforms that wants to control with a single tool their remote agents.

HIGHT QUALITY

Hight quality and thorough detailed and personalized reports for supervisors.

ACCOUNTING

Compatible with all the Nectar Company voice services: phone call recording, SIP Trunking, Centrex, international numeration, etc.

MULTICHANNEL

Guaranteed multichannel: social networks, WhatsApp, phone calling, video calling, online chat, etc.

INTEROPERABLE

Interoperable and compatible with all the primary PBX manufacturers in market.

SCALABILITY

Unlimited scalability: unlimited positions, detailed reports, multiple locations.

ALERTS

Alerts for the key factors that supervisors think that can affect the agent management or the platform functionality.

FILTERS

Filters to summarize the information for each campaign and moment needs.

THE MOST ADVANCED
FUNCTIONALITIES

Omni-channeling
Phone, twitter, email, whatsapp

Gamification

First contact
resolution

First contact
resolution

Outbound/
Inbound

Customer
satistaction index

Customer
profitable valoration

Recoveries

Automatic
calling distributor

CRM / ERP
Integration

Real-time
controller

Web
Softphone

Powerful
administration tools

Module
query

Cloud contact
center
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